PAYMENTS & DEPOSIT

Upon acceptance of the offered travel, the client is required to pay a 30% deposit, and the booking is approved upon receipt of payment. The deposit is a part of the total amount for the travel payments. Short-notice bookings: If a booking is made within less than 2 weeks before departure, the full amount must be paid to secure the booking. If the full amount is not paid at least one (1) week before departure, the Company reserves the right to treat the booking as cancelled, and the deposit shall be forfeited.

Clients/Agents booking within three (3) weeks of tour departure are required to pay the full amount immediately to secure the reservation.
All bank charges are to be settled by the client or agent, respectively. This includes transaction fees charged by our bank. The amount shown on the invoice is the amount that needs to reflect in our account, and should bank charges have been deducted, we would have to invoice you subsequently.

MODIFICATION OF BOOKINGS

If the client requests a modification of the existing booking (for example, modification of the trip events, modification of accommodation, edited number of the subscriber, etc.) He/she must keep in touch with Serengeti Baobab Safaris in time. In this case, a booking transfer fee of 50 USD can be calculated. To provide the best services, last-minute modifications to itineraries can create delays or interfere with the original setup. Though our team is always dedicated to our clients’ requests, we advise our clients to keep to the original schedule if
possible. All modifications during the trip can not be refunded. In case of flight delays or cancellations of international flights, our team will adjust the itinerary in the best possible way under the given circumstances. However, refund requests fall under the cancellation policies.

CANCELLATION

A cancellation must be sent in writing to the office by email, that confirmed the reservation. Cancellations shall only be effective from the date of receipt of cancellation by the booking office. In case of a booking cancellation, the company shall retain the full deposit if not agreed differently. If a booking is cancelled, the client is subject to a cancellation fee on paid deposits as follows:

• Cancelling up to 45 days before the start of your itinerary, 6% consultation fee & bank charges will be deducted.
• Cancellation within 44-30 days before the start of your itinerary, 30% of the total amount will be charged
• Cancellation within 29 – 15 days or no show, 50% of your deposit will be charged
• Cancellation within 14 – 0 days or no show, 100% of your deposit will be charged

The accommodations dictate the above terms; however, some accommodations have stricter cancellation terms.

TRAVEL DOCUMENTS /PASSPORTS, VISAS, AND OTHER TRAVEL PAPERS

It is the client’s sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations, Travel Insurance, and any other documentation required are all for visiting Tanzania. The Company cannot be held liable for any consequences, damages, or claims if the client does not attend correctly to the client’s documentation and related matters before commencement of the tour.

RISK

The client accepts that all tours are of an adventurous nature and involve an element of personal risk. Neither the Company nor any of its agents can be held liable in any way for any injury, loss of life, or property damage, howsoever caused. The client hereby indemnifies the
Company and will hold the Company, its agent, assigns, and servants harmless from any such claim. The client accepts full responsibility for all risks involved. We request our clients to be on time for all departures as delays caused by clients can lead to unforeseen risks. We kindly ask our clients to listen to our professional guides and tour leaders at all times.

AUTHORITY ON TOUR

The decisions of the Company’s guide/driver on tour shall at all times be final and binding. The client must at all times comply with the Tanzanian laws, customs, and foreign exchange regulations. Misbehaviour, threatening, violating, or rude behavior of any participant against our team or other customers will lead to the end of the safari or hike. Our guides/drivers/tour leaders decide to end the safari or hike if needed. All customers are reminded to keep to the schedule as agreed in the itinerary. If a customer doesn’t comply with the schedule, delaying group departures to an unacceptable amount of time, or fails to be present at agreed pick-up times, our guides/drivers/tour leaders have the authority to end the safari or hike if needed at the customer’s cost if necessary.

COMMUNICATION POLICY

All communication between guests, partners, and our office must be conducted via email to ensure clarity, reliability, and proper documentation. While WhatsApp may be used for initial contact or urgent matters, it is not an official channel for handling bookings or contractual discussions. All inquiries related to booking modifications, cancellations, or additional requests must be submitted in writing via email. Please note that WhatsApp messages can be edited or deleted and therefore, cannot serve as a legally binding form of communication. The confirmed itinerary constitutes the binding agreement between both parties.

MARKETING

The Company reserves the right to use any photographs and videos taken during tours for marketing or any other advertising material. The client hereby gives consent to use such photographs and authorises the Company to retain copyright for these photographs and such
material.

FORCE MAJEURE

Unforeseen circumstances, including but not limited to war, mechanical breakdowns, weather, riots, and other unforeseen reasons beyond the control of the Company, may cause delays or alterations to the tour. The Company shall not be held liable in any way for any of these possible occurrences or any consequences that may arise as a result of these.